Unfortunately, COVID doesn’t seem to be going away anytime soon. As variant concerns rise, it’s important to communicate your shop’s safety precautions to potential customers. Your economic survival depends on the health and wellbeing of your guests and employees.
Masks and Gloves
Stay cautious in public spaces, so that vulnerable members of our community don’t get sick. Be aware of how many people are in your shop at any one time and encourage all staff and customers to wear masks. Employees should wash their hands often, and technicians should wear gloves when working inside vehicles.
No Contact Drop Off
If a customer feels uncomfortable with face-to-face interaction, offer the option for no contact drop off. They can leave their keys in a locked box outside the shop and pick up keys for a loaner vehicle at the same time. Don’t forget to disinfect all items and cars after each job and before returning to owners.
Consider a cloud-based shop management system to increase safety and convenience. Features include text/email estimates, one-click repair authorization, paperless billing, and more. These digital tools help create a streamlined auto shop experience, resulting in happier, healthier customers.
Sanitize, Sanitize, and Sanitize Again
To minimize the spread of Covid, wipe down commonly handled equipment such as phones, computers, restrooms, door handles, and tools. Technicians should thoroughly disinfect all touch points in a customer’s vehicle after each appointment. Consider investing in steering wheel and seat covers as well.
Take Care of Employees
Advise employees to monitor their health and stay home if they’re experiencing symptoms. Keep a supply of rapid tests onsite to quickly check Covid status. And inform customers of these policies so that they have peace of mind coming to your shop for repairs.
Show your customers and employees that you care; they’ll appreciate your commitment to their health and safety.