Position title
Automotive Service Advisor
Description

PFM Automotive  is now a Dytech company! Dytech Auto Group is a rapidly growing auto repair/service company with locations in Michigan, Illinois and Wisconsin. We have been in business since 1984 and love what we do! Today, the Dytech Auto Group story, once told through a single leader with passion, is now told through the success of their partners, the testimonials of shop owners, and its group of thriving employees and shops.

We have a full-time opening at our shop in Indianapolis, IN for an experienced Service Advisor. We are looking for CAREER-MINDED individuals. Previous experience is preferred…but NOT REQUIRED for the service advisor position! 

Responsibilities
  • Greeting customers and obtaining information on their vehicle needs.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the shop workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Here are some of the other traits that we look for in a Superstar Service Advisor:

  • Ethics & Honesty
  • A goal-orientated mindset
  • A positive attitude
  • Sales & telephone skills
  • Ability to multi-task
  • Sharing our company culture
Qualifications
Requirements
  • Superior customer service skills
  • Integrity, a positive attitude and a strong work ethic required
  • Willing to learn
  • Be a team player
  • Receptive to new ideas

Equal Opportunity Employer. Must be 18 years or older and be authorized to work in the US.  Service Advisor applicants must have a valid driver’s license.

Job Benefits

For a Service Advisor, We Offer: 

  • Great pay PLUS bonus plan
  • Employee discounts
  • Paid Personal Time Off (PTO)
  • 401k with generous Company match
  • Health, RX, dental, and vision plans
  • Life and AD&D insurance
  • Continuing education/training opportunities and tuition reimbursement
  • Most importantly, we treat our people like family!
Contacts
Employment Type
Full-time
Job Location
Indianapolis, IN, USA
Base Salary
$55,000-$85,000 Per year
Valid through
May 31, 2022
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Position: Automotive Service Advisor

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