Position title
Automotive Service Advisor/Writer

Amazing opportunity! We have several immediate full-time openings in West Michigan for a superstar service advisor. If you have a track record of success, a strong commitment to ethics and want to work at one of the top shops in the nation. If you are a person that is a team player, has natural people talent and strong communication skills this position may be for you, read on.

  • Greeting customers and obtaining information on their vehicle needs.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the shop workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Here are some of the other traits that we look for in a Superstar Service Advisor:

  • Ethics & Honesty
  • A goal-orientated mindset
  • A positive attitude
  • Sales & telephone skills
  • Ability to multi-task
  • Sharing our company culture
  • Driver's License (Required)

  • High school or equivalent (Preferred)

  • Customer Service: 1 year (Preferred)

  • Automotive service: 2 years (Preferred)

Job Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Employment Type
Job Location
Grand Rapids, MI, USA
Base Salary
$17-$20 Per hour
Valid through
December 31, 2021
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Position: Automotive Service Advisor/Writer

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