Position title
Automotive Service Manager
Description

Butitta Brothers Automotive - Rochelle is now a Dytech company! Dytech Auto Group is a rapidly growing auto repair/service company with locations in Michigan, Indiana, Illinois, and Wisconsin. We have been in business since 1984 and love what we do! Today, the Dytech Auto Group story, once told through a single leader with passion, is now told through the success of their partners, the testimonials of shop owners, and its group of thriving employees and shops.

We have an amazing, full-time opening at our busy shop located at  707 Flagg Road, Rochelle, IL, 61068, USA  for an Automotive Service Advisor. We are  looking for CAREER-MINDED individuals. Previous Automotive Service Advisor experience is REQUIRED for this position!  

Responsibilities
  • Manage Employees: Be the leader of the shop staff and help them to meet the objectives & sales targets set forth by the Company. Enforce and maintain the Company's values, policies, and systems. Approve timecards, maintain work schedules, and administer the employment practices of the company in partnership with the administrative office and owner. Provide coaching to employees who aren’t meeting standards or expectations. Counsel/mentor shop employees for success. Complete performance reviews on-time.
  • Manage Shop Workflow: While maintaining quality standards, maintain a balanced/efficient workflow using the company's systems such as the “workflow-board”, shop management software, and internal best practices. Manage tech workloads by monitoring and dispatching work in order to achieve the best possible results.
  • Hires, onboards, and trains and/or arranges proper training of new shop staff
  • Interviews and makes hiring recommendations
  • Works with Human Resources Manager on employee termination recommendations.
  • Inventory management
  • Warranty and vendor credit administration
  • Daily cash reconciliation and deposit
  • Route and approve vendor invoices for payment
  • Sales: Sell repairs and service to clients using company guidelines and best practices.
  • Manage Costs: Ensure that costs are kept under control by staff in all areas of the shop and find ways to reduce cost while maintaining the customer service and quality standards of the company.
  • Customer Service: Handle all customer service complaints, negative online feedback, and other customer service issues. This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Handle customer rebates and perform customer follow-up. Provide coaching to staff regarding how to give better customer service based on observations made and/or from feedback from clients.
  • Recommends shop equipment purchases
  • Maintains shop safety by performing safety audits, training staff on shop safety, investigating injuries, and coaching employees.
  • Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
  • Any other task as assigned by Company or direct supervisor
Qualifications
Requirements :
  • Superior customer service skills
  • Integrity, a positive attitude and a strong work ethic required    
  • Willing to learn      
  • Be a team player     
  • Receptive to new ideas      

Equal Opportunity Employer. Must be 18 years or older and be authorized to work in the US.   Automotive Service Manager applicants must have a valid driver’s license.   

Job Benefits
For an Automotive Service Manager, We Offer:   
  • Monday-Friday Workweek. No weekend or evening work!
  • Great pay PLUS bonus plan
  • Employee discounts
  • Paid Personal Time Off (PTO)
  • 401k with generous Company match
  • Health, RX, dental, and vision plans
  • Life and AD&D insurance
  • Continuing education/training opportunities and tuition reimbursement
  • Training / ASE certification bonus plan
  • Most importantly, we treat our people like family!
Contacts
Employment Type
Full-time
Job Location
Rochelle, IL
Base Salary
$55,000-$85,000 Per year
Valid through
July 31, 2022
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Position: Automotive Service Manager

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