Position title
Automotive Service Manager
Description

Kozak's Mr. Muffler - Sterling Heights​ is now a Dytech company! Dytech Auto Group is a rapidly growing auto repair/service company with locations in Michigan, Indiana, Illinois, and Wisconsin. We have been in business since 1984 and love what we do! Today, the Dytech Auto Group story, once told through a single leader with passion, is now told through the success of their partners, the testimonials of shop owners, and its group of thriving employees and shops.

We have an amazing full-time opening located at 37526 Van Dyke Ave, Sterling Heights, MI 48312​ for an experienced Service Manager.  The Service Manager role is critical to the overall success of the business. They are the keeper of the values, the maintainer of the standards, and the leader whom everyone in the shop follows. The person who fills this role will not only lead and manage all aspects of the shop, but they will also sell repairs to clients as needed to help the shop reach its sales goals.

Responsibilities
  • Greeting customers and obtaining information on their vehicle needs.
  • Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
  • Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Managing and overseeing the shop workflow and schedule.
  • Calling customers to advise them about service changes or car pick-up times.
  • Maintaining positive customer relationships to ensure repeat business.
  • Ensuring all details on services rendered and costs are related to customers and processing their payments.
  • Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Here are some of the other traits that we look for in a Superstar Service Advisor:

  • Ethics & Honesty
  • A goal-orientated mindset
  • A positive attitude
  • Sales & telephone skills
  • Ability to multi-task
  • Sharing our company culture
Qualifications
Requirements:
  • Automotive vehicle knowledge
  • Superior customer service skills
  • Integrity, a positive attitude and a strong work ethic required    
  • Willing to learn      
  • Be a team player     
  • Receptive to new ideas      

Equal Opportunity Employer. Must be 18 years or older and be authorized to work in the US. Automotive Service Manager applicants must have a valid driver’s license.

Job Benefits
For an Automotive Service Advisor, We Offer:   
  • Monday-Friday Workweek. M-F: 8AM-6PM EST No weekend or evening work!
  • Great pay PLUS bonus plan
  • Employee discounts
  • Paid Personal Time Off (PTO)
  • 401k with generous Company match
  • Health, RX, dental, and vision plans
  • Life and AD&D insurance
  • Continuing education/training opportunities and tuition reimbursement
  • Training / ASE certification bonus plan
  • Most importantly, we treat our people like family!
Contacts
Employment Type
Full-time
Job Location
Sterling Heights, MI, USA
Base Salary
$55,000-$150,000 Per year
Valid through
August 31, 2022
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Position: Automotive Service Manager

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